The evolution of service

The evolution of service

Tourism isn’t what it used to be. Stakeholders in the industry are quick to point out that the sector has evolved, and so have those who work within it. It has long moved on from days of old when foreigners, typically not black, were served by genuflecting, tip-driven...
The art of service

The art of service

When Rory Baugh was first offered the opportunity to be professionally trained as a butler he turned up his nose at the assignment. “I remember telling my GM back then, ‘This is not for me, I’m not shining anybody’s shoes. I want to be the manager with the big...
From bartender to personal butler

From bartender to personal butler

ADRIAN Johnson cannot wait to be a personal butler. He sees it as a natural progression in a tourism career already highlighted by excellent service.  For the last three years he’s been a bartender at The Cliff Hotel in Negril’s West End. “I’ve always provided...
Chantal’s in control

Chantal’s in control

A white lab coat, gloves, protective goggles, and a hair net are all part of Chantal Williams’ uniform at work. She’s a product controller at Moon Palace Jamaica’s 35,000-square-feet Awe Spa, the largest in the Caribbean. Safety standards are never compromised and...
The exquisite Cliff Hotel

The exquisite Cliff Hotel

From the moment you enter the warm and welcoming lobby of The Cliff Hotel in Negril’s West End, you can tell it’s going to be an exquisite experience. The signs are everywhere: the custom-made bamboo and mahoe chandelier, the slices of authentic life captured in...