For the next three days, tourism service providers in Barbuda will benefit from the D.E.E.R training programme being offered by the Antigua and Barbuda Tourism Authority. It runs from July 12 –14.
D.E.E.R (Delivering Exceptional Experiences Repeatedly) is specifically aimed at supporting Barbuda tourism professionals who are keen to provide a high quality of customer service.
The bespoke programme was conceptualised and developed by Nibbs and Associates for the Antigua and Barbuda Tourism Authority. The D.E.E.R Customer Service oriented workshop will develop participants’ understanding of the concept of customer experience and its Importance to Barbuda’s tourism industry. The workshop is geared at improving customer relations through improved customer service, customer care, customer relations and communications and an understanding of human relations.
Taxi and transportation operators, vendors, tour excursion employees and frontline service workers are being encouraged to attend the workshop.
“As demand for Barbuda has increased, with the introduction of tourism developments and dedicated tourism marketing campaigns for the island, now is the time for those on the tourism frontline to strengthen the quality of service they offer,” said CEO of the Antigua and Barbuda Tourism Authority, Colin C James. “At the Antigua and Barbuda Tourism Authority, we look forward to supporting the Barbuda Council, and working with our Barbuda tourism stakeholders on this next stage of growth.”
